At Verto Wealth, we understand that your personal information is just that — personal. We’re committed to protecting your privacy and handling your information with the highest level of care, confidentiality, and transparency.
Our processes and policies align with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), as well as relevant obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). This Privacy Policy outlines how we collect, use, store, and share your personal information, and how you can access or update it.
To provide you with tailored financial advice and meet our regulatory obligations, we may collect the following personal and sensitive information:
Full name, contact details and residential address
Date of birth and identification documents
Employment and income details
Superannuation, investment and insurance information
Financial goals and personal objectives
Details of your assets and liabilities
Family structure and estate planning documents (e.g., Wills, Powers of Attorney)
Health information (where required for insurance advice)
Risk profile and investment preferences
We collect this information directly from you via meetings, digital forms, phone calls, or secure email. With your consent, we may also collect information from third parties such as your accountant, mortgage broker, insurer or legal representative.
We only collect personal information that is reasonably necessary to:
Provide financial advice that aligns with your goals and situation
Meet compliance obligations under financial services and anti-money laundering legislation
Communicate with you effectively throughout the advice process
Ensure the quality, appropriateness and delivery of our services
Maintain accurate client records
We do not collect personal information we do not need. You are not required to disclose everything, but withholding some information may limit the advice we are able to provide.
We only use or disclose your personal information for the purpose it was collected, or where permitted by law. This may include:
Preparing financial advice documents such as a Statement of Advice (SoA)
Lodging applications on your behalf for financial products
Communicating with service providers (e.g., investment platforms, super funds, insurers)
Compliance audits or reviews
Data storage or IT support providers under strict confidentiality
We do not sell, rent or trade your information to third parties.
We store your personal information in secure digital systems with appropriate protections against loss, misuse or unauthorised access. Where physical records exist, they are stored securely and destroyed when no longer required.
All staff and service providers are bound by confidentiality obligations and privacy training protocols.
You may request access to the personal information we hold about you at any time. If any detail is inaccurate, incomplete or out of date, we will correct it promptly. Requests can be made via email (see contact below).
Our website may use cookies and third-party analytics tools to monitor traffic patterns and improve user experience. This data does not personally identify you and can be disabled via your browser settings.
We do not routinely disclose personal information overseas. If an overseas disclosure is required (e.g., cloud-based storage or platform services), we will ensure appropriate safeguards are in place.
If you believe we’ve mishandled your personal information, please contact us in writing. We take all complaints seriously and aim to respond within 30 calendar days. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
This Privacy Policy may be updated periodically to reflect legal or operational changes. The most current version will always be available on our website.
If you have any questions about this policy or would like to request access to your personal information, please contact us:
Email: thiagoborrelli@vertowealth.com.au
Website: https://vertowealth.com.au/
